General FAQs

How do I report a problem I am having with JMP?

There are four ways that you can access SAS Technical Support:

Telephone Support: You can receive telephone support by calling (919) 677-8008 between 9:00 AM and 5:00 PM Eastern Time.
E-mail Support: You can communicate with SAS Technical Support by sending e-mail to . You can send messages 24 hours a day, seven days a week. You can use this method to report new problems and supply additional information to previously tracked problems.
Internet Support: JMP Technical Support's Web site offers a range of tools, tips, and information that is designed to help you solve yourproblem. You can search our Knowledge Base, browse our FAQ library, and use our FTP site to obtain technical information, fixes, and samples. You can also contact Technical Support by filling out an online Problem Report.
Fax Support: You can fax your problem to (919)-677-4444. You can fax a problem 24 hours aday, 7 days a week.

If you are an international customer and are in need of technical support, please contact your local SAS international office.

When contacting Technical Support, please have the following information available:

Your JMP site or serial number.
The JMP version that you are using.
Your operating environment, such as Windows 2000, Windows XP, Macintosh, or Linux. The version of the operating environment might also be useful.
For graphics problems, the brand and model of the graphics card and the version of the graphics driver might be helpful.

FAQ # 1284
Last Updated: 2005 Aug 17

919.677.8008 (US)