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Visual Six Sigma: Making Data Analysis Lean

How many heavy-duty statistics do you really need to drive process improvement? Find out in this paper that explores the benefits of utilizing a Visual Six Sigma approach. The authors walk through a IT call center case study, in which management is trying to handle customer queries in an efficient and timely manner.  Techniques highlighted and shown include:

  • Monte Carlo Simulation.
  • Recursive Partitioning Decision Trees.
  • Multiple Regression Analysis.l
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