When attempting to apply or renew a JMP^® license file, JMP tries to save the new JMP.PER file in a pre-determined directory. Unless you have specified a different location, the default directory where JMP will attempt to save this file is:

• C:\Program Files\SAS\JMP{Pro}\{version_number} for Windows OS
• Control-click JMP {version_number} icon → 'Show Package Contents' → Contents/Resources for Macintosh OS

You may receive the following error:

Unable to save PER file to specified location

This error indicates there is a file permissions issue with the above folders. You may not have access rights to save to the folder. Additionally, this error has been seen often with newer Windows operating systems (Windows 8 and Windows 10) because of increased security built into the OS.

To resolve this issue:

• {Windows only} Close JMP and right-click the JMP icon and select "Run as Administrator" then retry the license update
• Obtain administrative rights on your machine so you can save to the folder
• Ask a system administrator to install JMP for you

If these two suggestions are not possible or do not resolve the issue, there is one other solution. You will notice that after you click OK at the error screen, a window opens that prompts you for a location to save the file. You may choose to save this file anywhere that you have proper rights to save files. On Windows operating systems, a suggested directory is the "Documents" folder. For Macintosh, the path is Users/(UserID)/Documents. After saving the file in this location, JMP should open normally.

Operating System and Release Information