How do I renew my subscription?
JMP subscriptions renew automatically unless canceled. You can review your renewal details and payment method at any time by navigating to My Subscriptions in your JMP Store account.
Can I renew or prepay for my subscription before the renewal date?
No, subscriptions cannot be renewed early. If you need to renew before your scheduled renewal date, you can cancel your current subscription to prevent automatic renewal, then purchase a new subscription.
If you pay by bank transfer, you may send the renewal funds in advance. The funds will remain in your virtual bank account and will be automatically applied to your renewal order on the scheduled renewal date.
Will I receive a renewal reminder?
Yes. Renewal reminder emails are sent 45 days and 14 days before your subscription’s renewal date to the email address associated with your JMP Store account.
Each renewal reminder includes an attached quote for the renewal, mirroring the user count set in the subscription details page.
How can I get a renewal quote?
You can download a renewal quote directly from your JMP Store account. Please see the instructions for downloading a renewal quote for step-by-step guidance.
Please note that quotes for the following year will only be available from mid-November to ensure that the accurate pricing is used.
How do I change the payment method for an upcoming renewal?
What happens if my renewal payment fails?
If your automatic renewal payment fails, you will receive an email notification with instructions for completing your renewal. You have a 14-day grace period after the renewal date to resolve the payment issue before your subscription expires.
How do I cancel my subscription?
You can cancel your subscription at any time through the My Subscriptions section of your JMP Store account. Please see the Canceling your subscription in the JMP Store guidance for step-by-step instructions.
The associated JMP license(s) of a canceled subscription will stay active until the end of the subscription period.
How do I add or reduce users on my subscription?
You can purchase additional users for your subscription at any time. The cost of additional users is prorated based on the time remaining in your current subscription term, and the added users will renew with your existing subscription.
Alternatively, you can also preset a higher number of users at time of renewal. Similarly, to reduce the number of users, update the quantity you want to renew before your next renewal date.
Please see the Changing your user count in the JMP Store guidance for step-by-step instructions.
How can I authorize users?
Can I add more than one software administrator?
No, only one software administrator is allowed per account.
How do I change the software administrator on the account?
Please follow the guidance in this JMP Note to request a change to the software administrator associated with your account.
If your administrator has left your organization and you don’t have access to your company’s admin account, please contact info@jmp.com to initiate the request.
Can I have different billing and software administrators on the account?
No. The software administrator must also serve as the billing and primary contact for the subscription.
Can I transfer licenses to another user?
Can I use bill.com to make a payment for my JMP Subscription?
No. The JMP Store does not accept bill.com.
How long does bank transfer processing take?
Timing varies by the customer's bank, but funds typically arrive within 3-5 business days.
Where can I find my bank transfer details and instructions?
If bank transfer is available as a payment option, you can find your unique virtual bank account details by logging in to your JMP Store account and navigating to Stored Payment Methods.
You can also access your bank transfer details from your order confirmation email by clicking View Instructions.
Why was my bank transfer order canceled?
Bank transfer orders are automatically canceled if payment is not received within 30 days of the order date. If your order was canceled and you still wish to purchase, you will need to place a new order.
What happens if my payment arrives after the order was canceled?
If your payment arrives after the order has been canceled, the funds will remain available in your virtual bank account. Simply place a new order, and the available funds will be automatically applied.
Can I prepay for a future renewal?
Subscriptions cannot be renewed before their scheduled renewal date. However, if you pay by bank transfer, you can send funds in advance. The funds will remain in your virtual bank account and will be automatically applied when your renewal order is processed.
Where can I find my invoice?
A copy of your invoice is included with your order confirmation email. You can also download an invoice at any time from your JMP Store account by navigating to My Orders > View Order > Download Order Invoice PDF.
Can I make changes to my invoice after purchase?
Changes to an invoice after a purchase has been completed are handled on a case-by-case basis. If you need to request a change, such as adding a PO number or correcting a billing/shipping address, please contact
store@jmp.com for assistance.
Can I add a PO number to the invoice?
For renewals, you can add a PO number by navigating to My Subscriptions > Edit and entering it in the Customer Reference field.
If you need to add or update a PO number after the renewal or purchase has been processed, please contact store@jmp.com for assistance.
I have a VAT or tax-related issue with my order. Whom should I contact?
For assistance with VAT exemptions, incorrect tax charges, or VAT changes to an existing order, please contact
store@jmp.com.
Can I update the company name on my JMP Store account?
Company name changes are handled on a case-by-case basis. Please contact
store@jmp.com for assistance.
How can I change my shipping or billing address?
You can update the shipping or billing address associated with your subscription directly from the My Subscription page in your JMP Store account.
Where can I manage my subscriptions?
